According to the Project Management Body of Knowledge, Project Quality includes the processes and activities that determine quality policies, objectives and responsibilities so that the project will satisfy the needs for which it was undertaken.
Project quality management is concerned with the development and implementation of a quality management system. The three processes are:
- Plan Quality Management
Identifying the quality standards that must be met, and determining the criteria for success/failure.
- Perform Quality Assurance
Analyzing quality measurements and determining the success/failure rate of project quality.
- Control Quality
Taking quality measurements and making necessary changes to the project quality plan.
The Plan Quality Management process results in the creation of a project quality plan, which contains the quality requirements of the project and the processes that will be used to measure and correct quality problems.